Frequently Asked Questions
- Go to the Account Registration page and fill in your personal details.
- After submission of the form, an confirmation mail is sent to your mail address.
- Your are automatically logged in into your account and are able to login with your personal details for your next visit.
- Go to the homepage of Oranje Wonen.
- Click on the “Login” link located in the upper right corner.
- In the drop-down box, select “Login” again.
- If you already have an account, enter your username and password to log in.
- If you don’t have an account yet, click on the “Register” link to create a new account.
By following these steps, you will be able to log in to your Oranje Wonen account.
If you’ve forgotten your password, simply send us a message with a request for a new (temporary) password. You can do this by filling out the form below. We’ll help you regain access to your account as quickly as possible.
- On the home page of Oranje Wonen, locate the upper left corner.
- Look for the English flag icon.
- Hover your mouse over the English flag to reveal a drop-down box.
- Click on the Chinese flag within the drop-down box.
- The website will now switch to the Chinese language.
By following these steps, you can easily switch between English and Chinese language on the Oranje Wonen website.
You can enroll for our email alert to stay updated of our new accommodations. You can subscribe the mail alert by simply entering your email address in the input box at the bottom of our website.
If you have found a nice apartment on Oranje Wonen and wish to get in touch with the landlord, follow these steps:
- Visit the property page of the apartment you are interested in.
- On the property page, you will find an orange button labeled “Contact landlord directly”.
- If you have purchased one of our memberships and logged in to your account, you will have access to the contact information of the landlord by clicking on the button.
- Alternatively, you can also use our message assistance feature to respond to the advertisement, ask questions, and schedule a viewing.
- With a membership, you have the advantage of being able to respond to advertisements on Oranje Wonen unlimitedly.
- To enroll in one of our memberships, please follow this link.
By following these steps, you can easily contact the landlords and arrange viewing appointments for the apartments you are interested in on Oranje Wonen.
Once you have logged in to your account, you will be directed to the home page of your personal account. In the navigation bar, which is indicated by an envelope icon, select “Messages“. Here, you will be able to see all your conversations with various landlords, including your responses to properties.
By accessing the “Messages” section of your account, you can conveniently keep track of all your communication with landlords regarding the properties you are interested in.
To purchase a membership, you must first register an account. Once you have registered, you can proceed to buy a membership by clicking on the provided link or by selecting the “Contact landlord directly” button on the property page.
By following the link or clicking on the button, you will be directed to the membership purchase page where you can choose the desired membership option and complete the payment process.
Please note that having a membership allows you to enjoy additional benefits and privileges, such as unlimited responses to property advertisements on our platform.
The main difference between a weekly, monthly, and quarterly membership lies in the duration and renewal options:
- Weekly Membership: This membership option provides access for a duration of one week. If you do not cancel the membership, it will automatically renew and extend for another week. You have the flexibility to cancel this membership at any time.
- Monthly Membership: With a monthly membership, you have access to the services and benefits for a month. Similar to the weekly membership, it will be automatically renewed and extended for another month if not canceled. You have the freedom to cancel this membership whenever you want.
- Quarterly Membership: A quarterly membership offers access for a fixed period of three months. Unlike the weekly and monthly memberships, a quarterly membership does not renew automatically. It is a one-time payment option with no automatic extension.
It’s important to note that if you no longer require the membership, make sure to cancel it in a timely manner to avoid any unwanted renewals.
To make changes to your membership, follow these steps:
- Log in to your personal account.
- Navigate to the ‘Subscription’ section, where you can view your currently active membership.
- On the right side of the page, you will find options to either update or cancel your membership.
- Once you have made your desired changes, submit your request.
- You will receive a confirmation message in your mailbox to verify the changes.
If you encounter any issues or need further assistance, feel free to reach out to our support team. We are here to help!
If you don’t find any interesting properties on our website, don’t worry!
We offer two options to help you find your dream house:
- Standard Membership Service: With our standard membership, you can directly connect with landlords, ensuring you get first-hand information and transparent pricing on the properties. You can explore our published rental properties and click on ‘Contact landlord directly!’ when you find one you like. Purchasing a membership will allow you to schedule a viewing and sign the contract with the landlord without any additional costs.
- VIP Tenant All-in-one Package: As a VIP tenant, we provide end-to-end service, from house searching to signing the tenancy agreement. We leverage our network to search for properties that match your preferences and fully represent you in contacting and negotiating with landlords or their agencies. If you’re interested in the VIP Tenant All-in-one package, please contact us at firstname.lastname@example.org. We’re here to help you find the perfect place to call home!
- Go to the Oranje Wonen homepage and select the ‘Landlord’ option.
- On the next page, click on ‘Register Your Property’ under the ‘Free Rental’ section.
If you don’t have an account or haven’t logged in yet, the system will direct you to the registration page. If you’re already logged in, you will see your personal profile, and on the right side, you can choose to add a new property.
The registration form consists of three steps:
Step 1: Provide the address, postal code, and city of your property. Step 2: Fill in other details about the property, including the price, square meter, start date, and description. Step 3: Upload photos of the property to showcase it.
After completing all the details in these three steps, you can submit the form. Our team will then review and verify your property within 1 or 2 working days. You will receive a notification via email once your property is verified and published on our website. Additionally, you can find your property listed under ‘My Properties’ in your personal account.
Start now and get your property showcased to potential tenants on Oranje Wonen for free!
To edit your posted properties on Oranje Wonen, follow these steps:
- Log in to your personal account on the Oranje Wonen website.
- Once logged in, navigate to the ‘My Properties’ section.
Under each property listed in ‘My Properties,’ you will find options to either ‘Depublish’ or ‘Edit’ the property. Click on the ‘Edit’ option to make changes to the property information.
After making the necessary revisions, click on ‘Submit.’ Your updates will be applied in real-time, and the property listing will be updated with the new information.
Whether you need to update property details or mark it as rented, managing your properties on Oranje Wonen is quick and easy. Keep your listings up-to-date to attract potential tenants effectively.
To leave your contact information on Oranje Wonen, follow these simple steps:
- Log in to your personal account on the Oranje Wonen website.
- After logging in, navigate to the ‘My Properties’ section.
Under the ‘My Properties’ section, you will find a section titled ‘Your Contact Information.’ Here, you can fill in the following details:
- Your Name
- Email Address
- Telephone Number
- WeChat ID (if applicable)
By providing this contact information, potential tenants interested in your property will be able to reach out to you directly for further inquiries or to schedule viewings.
Please ensure that you keep this information up-to-date to maintain effective communication with interested tenants. Having your contact information readily available will facilitate a smooth and efficient rental process.
To get contacted by tenants on Oranje Wonen, there are two ways:
- Contact Information: Tenants can directly contact you using the contact information you have provided in your account under ‘Your Contact Information.’ Make sure your name, email address, telephone number, and WeChat ID (if applicable) are up-to-date to facilitate easy communication.
- Website Messaging: Tenants can also send you messages through the Oranje Wonen website. If a tenant is interested in your property, they can use the messaging system on the website to send you inquiries or schedule viewings.
Make sure to regularly check your email inbox and the messaging system on the website to stay updated on tenant inquiries and respond promptly to potential tenants. Timely communication is essential for a successful rental process.
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Frequently Asked Questions
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